Join us in building something great.

Our software powers influencer marketing for the most innovative companies in the world, and our team is driven by the opportunity to build the best SaaS workflow solution in the brand advocacy space.

We’re seeking motivated self-starters who are eager to play an integral role in our fast-growing team. Ideal candidates possess a great sense of accountability, are team players, and have the desire to affect the future of the industry.

Our Values

Collaboration
We go the extra mile to ensure that everyone’s unique voice and perspective is heard. We put team camaraderie front and center.

Innovation
We pride ourselves on solving for the influencer marketing challenges of tomorrow. The brand advocacy industry is experiencing hyper-growth; it changes every day, and CreatorIQ keeps pace.

Passion
Our product, customer success, and growth teams bring A+ enthusiasm to work every day. We ask both what we can do for each other and how we can make an impact through our work.

Benefits & Perks:

– Competitive salary and stock options
– Comprehensive medical, dental, and vision coverage
– Flexible vacation and PTO policy
– Paid parental leave
– Regular team lunches, happy hours, and social events
– Open office environment (dogs welcome!)
– Work with an inspiring, thoughtful, and motivated team

Los Angeles

200 Corporate Pointe Suite 410
Culver City, CA 90230

New York

433 Broadway,
New York, NY 10013

CUSTOMER SUCCESS LEAD – NYC

We are looking for an experienced Customer Success Lead who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Responsibilities:

• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
• Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
• Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
• Build strong relationships key stakeholders to drive valuable partnership and growth opportunities
• Collect client feedback to enhance the value of our evolving platform
• Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients

Requirements:

• 5+ of years of experience in a customer facing role at an influencer marketing agency, technology solution, or media company with large-scale, complex customer engagements
• Excellent written and verbal communication and presentation skills
• Highly organized with an acute attention to details
• Ability to work independently and as a member of a team
• Demonstrated experience and a passion for the social media technology universe
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in influencer marketing, social media platforms and direct experience in working with or for influencer software is preferred
• Passion for solving client challenges and commitment to client delight
• 4-year college degree

CUSTOMER SUCCESS LEAD – LA

We are looking for an experienced Customer Success Lead who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Responsibilities:

• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
• Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
• Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
• Build strong relationships key stakeholders to drive valuable partnership and growth opportunities
• Collect client feedback to enhance the value of our evolving platform
• Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients

Requirements:

• 5+ of years of experience in a customer facing role at an influencer marketing agency, technology solution, or media company with large-scale, complex customer engagements
• Excellent written and verbal communication and presentation skills
• Highly organized with an acute attention to details
• Ability to work independently and as a member of a team
• Demonstrated experience and a passion for the social media technology universe
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in influencer marketing, social media platforms and direct experience in working with or for influencer software is preferred
• Passion for solving client challenges and commitment to client delight
• 4-year college degree

CLIENT SERVICES CONSULTANT – NYC, LA

We are looking for an experienced Client Services Consultant who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Responsibilities:

• Manage and optimize configuration of onboarded CreatorIQ clients, to ensure their continued success with the CreatorIQ platform
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution so that client expectations regarding platform use cases and functionality are fulfilled
• Maintain platform relevancy according to changes business needs
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
• Ensure that every client derives the most value possible from the CreatorIQ platform
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Requirements:

• 5+ years of experience in enterprise software deployment management and/or implementation
• Excellent written and verbal communication skills
• Strong technical background with advanced computer skills
• Ability to work independently and as a member of a team
• Demonstrate experience and a passion for the social media technology universe
• Extremely strong communication and presentation skills
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in influencer marketing, social media platforms and direct experience in working with or for influencer software is preferred
• Passion for solving client challenges and commitment to client delight
• 4-year college degree

ENABLEMENT CONSULTANT – NYC, LA, Chicago

We are looking for an experienced Enablement Consultant who will be responsible for taking our brand new clients and providing them with an incredible experience that sets them up for success with their CreatorIQ configuration. Influencer marketing and software skills are threshold skills. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Responsibilities:

• Lead the full lifecycle of a CreatorIQ on-boarding project including, business analysis, functional specification, platform configuration, testing, training, and defining support procedures
• Serve as an integrator between business needs and the CreatorIQ platform by driving client discovery to gather all necessary requirements
• Provide social insights and recommendations to support clients’ business practices
• Design and configure the CreatorIQ solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
• Responsible for identification and inventory of customer process pain points and gaps in best practices
• Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
• Ensure that all client users are trained and educated properly and in a timely fashion
• Establish a relationship built on trust with every client champion
• Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
• Assist the Sales Team in supporting new business growth
• Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
• Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

Requirements:

• 5+ years of experience in enterprise software, digital, or social account management or implementation
• Experience designing and implementing technology-enabled business solutions for clients
• Prior consulting experience or experience in enterprise environments
• Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
• Demonstrate experience and a passion for the social media technology universe
• Enthusiastic, professional, with a focus on customer success
• Excellent listening skills to fully understand the customer requirements and pain points
• Passion for solving client challenges and commitment to client delight
• Strong oral and written communication skills, including presentation skills
• Ability to solve problems with keen instincts and organizational experience
• Strong knowledge of software development life cycles, web technologies, web development processes
• 4-year college degree
• Ability to travel up to 30% on an annual basis

BUSINESS OPERATIONS MANAGER – LA

We are looking for an experienced Business Operations Manager who is passionate about the growth of our company and has a strong track record in operations and finance. You will join a dynamic and fast-paced environment and be responsible for data-driven results that include a combination of analytical, technical and operational output.

Responsibilities:

• Manage the Company’s financial model, financial forecast, and KPI development and tracking
• Manage monthly, quarterly and annual business reporting for executive management, the Board of Directors, and investors
• Work with our outsourced accounting provider to ensure accurate and timely financial statement reporting
• Point of contact for cash management, including bank relationship management and Accounts Receivable collections
• Drive analysis and understanding of economics of business development opportunities and strategic partnerships
• Assess and monitor competitive market dynamics and company positioning
• Work on special projects that involve evaluation of go-to-market strategies for new product features, identification of revenue/cost drivers of business lines, development of new market expansion, and building business cases for new investments
• Support fundraising and BOD meetings by preparing PPT decks, developing market analyses, assessing market size, etc.
• Primary lead for the leadership team on critical questions related to growth, profitability, company economics, cash flow forecast, etc.
• Support other administrative activities including overseeing insurance, taxes, banking, and facilities management

Requirements:

• 5+ years of experience in finance or operations
Prior experience with SaaS business models is a plus
• Bachelor’s degree is required, MBA is a plus
• Historical track record of leveraging data for business impact
• Excellent understanding of economics, financial management and financial modeling
• Proficient in advanced Excel and data visualization tools
• Demonstrated ability to be both versatile/adaptable and highly organized with an acute attention to details
• Passion for Facebook, Instagram, Twitter and YouTube ecosystems, social media marketing, branded content and related industries

ACCOUNT EXECUTIVE – LA

Are you a high performing Account Executive that is looking for a role with big leadership and financial potential?

CreatorIQ is hiring a Account Executive for its social media SaaS platform, which provides the workflow management and intelligence to build, execute, and measure influencer-driven branded content campaigns. The position will be based in Los Angeles. This is an opportunity for an experienced sales executive to have a strategic impact on a company and develop leadership capabilities.

The Account Executive will initially be tasked with owning the revenue quota with a wide range of companies that include media agencies and brands with a focus on the west coast. He/she will be responsible for building and developing a business and resource plan to deliver against the quota. The quota will include developing new clients, identifying and developing new industry opportunities.

Responsibilities:

• Understand the CreatorIQ’s product, its value proposition and be able to communicate it effectively to customers
• Consistently qualify, generate, and execute on opportunities that provide profitable software revenue to CreatorIQ
• Close revenue deals with a wide range of customers by successfully managing the customer decision process
• Provide accurate pipeline forecasting on a consistent basis
• Build an effective pipeline and execute on each phase of the sales process
• Incorporate knowledge of our products, the customer, and the social media marketing space into the sales process and use that knowledge to uncover customer needs and create value based solutions
• Establish customer relationships that enable you to be viewed as a trusted advisor
• Work effectively as a team member by providing leadership and orchestrating the internal and external resources needed to effectively manage the sales process
• Be able to lead a team that conducts solution-selling, product demonstrations, and client briefings in order to educate clients on the technical aspects of installing the software and/or using SaaS solution
• Coordinate regional marketing, business development and sales activities with other team members
• Work alongside the support organization who serve customer service and account managers for the existing customer base

Requirements:

• At least 5+ years of proven success for sales experience in Social Media SaaS or Services
• Previous experience at an influencer network, media agency, or selling to ad agencies and brands is strongly preferred
• Strong executive presence with ability to interact with executives from customer companies and serve as a “consultative partner”, not a “vendor”
• Must have a B.S. or a B.A. college degree
• Role is open for our Los Angeles

PRODUCT MARKETING MANAGER – LA

We are looking for a talented Product Marketing Manager who will be responsible for developing and executing product marketing initiatives to drive awareness of, preference for and adoption of our SaaS solution. You will also craft the messaging and positioning for the company’s products, while being the expert and champion of our buyers, their different personas and buying criteria. The ideal candidate is a team player, project manager, excellent communicator and organized self-starter who thrives in a dynamic, fast-paced environment.

Responsibilities:

• Create and effectively communicate CreatorIQ’s value proposition to customers and prospects.
• Develop and maintain clear product positioning and messaging that differentiates CreatorIQ’s products in the industry.
• Manage the product go-to-market process to ensure all feature and product launches are effectively supported.
• Collaborate with our Product team to develop deep insights from market research, industry trends and product features.
• Work with Sales, Customer Success and Support to represent the voice and needs of the customer.
• Build and refine materials to enable Sales team success including pitch decks and one-sheeters, plus partner with content team on marketing initiatives.

Requirements:

• 3-5 years product marketing experience.
• SaaS experience preferred.
• Strong organizational skills with the ability to effectively prioritize.
• Demonstrated success working cross-functionally with Product, Sales, Customer Success and multiple functions within marketing.
• Skilled at both planning and hands-on execution.
• A team player with a positive attitude and resilient in the face of challenges.
• Bachelor’s degree required.

WEB DEVELOPER – LA

We are in an immediate need of three killer Web Developers in the greater Los Angeles Area with a minimum of 3 years experience in the required skills below.

Responsibilities:

• Write elegant code
• Champion compliant modern web standards
• Delight in creating intuitive Ux
• Keep up with emerging development trends and who wants to build something he or she can be proud of
• Work closely with developers, executives, clients and end-users to help shape our product and our vision.

Requirements:

• Expert in client-side JavaScript -> JQuery
• Strong skills in HTML5 / CSS3
• Experience building and consuming RESTful APIs
• Understands design patterns and frameworks, i.e. Ember.js, Backbone.js, etc.
• BS in Computer Science or related
• Experience building full stack web applications
• Experience with video and social applications
• Creative design aptitude and experience
• Familiarity with SQL, Amazon Web Services and PHP
• Strong communication skills
• Pragmatic problem solver

PHP DEVELOPER – LA

We are hiring full time PHP developer with Social Networking API experience – YouTube, Instagram, Facebook, Twitter, Vine, etc. Excellent PHP skills, hands-on experience with PHP frameworks, good coding habits, excellent problem solving skills.
You will be working closely with developers, executives, clients and end-users helping shape our product and our vision.

We’re looking for local developers in the greater Los Angeles and Orange County with a minimum of 3 years experience in the required skills below.

Requirements:

• 3+ years hands-on PHP development
• Laravel a big plus
• Familiarity with MySQL or MS SQL a must.
• AWS is a big plus.
• Experience building and consuming RESTful APIs
• Understands design patterns and frameworks, i.e. Ember.js, Backbone.js, etc.
• BS in Computer Science or related

Preferred:

• Database, reporting and analytics experience
• Experience with video and social applications
• AWS SQS and similar technologies

Intangibles:

• Strong communication skills
• Pragmatic problem solver
• Can work with executives, clients and users