Join us in building something great.

Our software powers influencer marketing for some the most innovative companies in the world, and our team is driven by the opportunity to build the best SaaS workflow solutions to power the emerging social creator economy.

We’re seeking motivated self-starters who are eager to play an integral role in our fast-growing team. Ideal candidates possess a great sense of accountability, collaboration, and most importantly, have the desire to build a great company.

Our Values

Self-start
We believe that a self-motivated team is the best kind of team. Every day, we rely on our team of self-starters to come up with innovative ideas and execute on them.

Collaborate
Teamwork happens when individuals come together to share their strengths. We value everyone’s unique voice and perspective, and put team camaraderie front and center.

Innovate
Our team isn’t copying what’s already out there — we’re coming up with innovative solutions for today’s enterprises. We believe in fostering new ideas that can propel the world forward.

Passionate
Passion is what drives us. Our product, custom success and account teams are passionate about their roles, what they can do for each other, and how they can make an impact with CreatorIQ.

Benefits & Perks:

– Competitive salary and stock options
– Comprehensive medical, dental, and vision coverage
– Flexible vacation and PTO policy
– Paid parental leave
– Regular team lunches, happy hours, and social events
– Open office environment (dogs welcome!)
– Work with an inspiring, thoughtful, and motivated team

Los Angeles

4043 Irving Place, Suite B
Culver City, CA 90232

New York

433 Broadway,
New York, NY 10013

BUSINESS OPERATIONS MANAGER – LA

We are looking for an experienced Business Operations Manager who is passionate about the growth of our company and has a strong track record in operations and finance. You will join a dynamic and fast-paced environment and be responsible for data-driven results that include a combination of analytical, technical and operational output.

Responsibilities:

• Manage the Company’s financial model, financial forecast, and KPI development and tracking
• Manage monthly, quarterly and annual business reporting for executive management, the Board of Directors, and investors
• Work with our outsourced accounting provider to ensure accurate and timely financial statement reporting
• Point of contact for cash management, including bank relationship management and Accounts Receivable collections
• Drive analysis and understanding of economics of business development opportunities and strategic partnerships
• Assess and monitor competitive market dynamics and company positioning
• Work on special projects that involve evaluation of go-to-market strategies for new product features, identification of revenue/cost drivers of business lines, development of new market expansion, and building business cases for new investments
• Support fundraising and BOD meetings by preparing PPT decks, developing market analyses, assessing market size, etc.
• Primary lead for the leadership team on critical questions related to growth, profitability, company economics, cash flow forecast, etc.
• Support other administrative activities including overseeing insurance, taxes, banking, and facilities management

Requirements:

• 5+ years of experience in finance or operations
Prior experience with SaaS business models is a plus
• Bachelor’s degree is required, MBA is a plus
• Historical track record of leveraging data for business impact
• Excellent understanding of economics, financial management and financial modeling
• Proficient in advanced Excel and data visualization tools
• Demonstrated ability to be both versatile/adaptable and highly organized with an acute attention to details
• Passion for Facebook, Instagram, Twitter and YouTube ecosystems, social media marketing, branded content and related industries

ACCOUNT EXECUTIVE – LA

Are you a high performing Account Executive that is looking for a role with big leadership and financial potential?

CreatorIQ is hiring a Account Executive for its social media SaaS platform, which provides the workflow management and intelligence to build, execute, and measure influencer-driven branded content campaigns. The position will be based in Los Angeles. This is an opportunity for an experienced sales executive to have a strategic impact on a company and develop leadership capabilities.

The Account Executive will initially be tasked with owning the revenue quota with a wide range of companies that include media agencies and brands with a focus on the west coast. He/she will be responsible for building and developing a business and resource plan to deliver against the quota. The quota will include developing new clients, identifying and developing new industry opportunities.

Responsibilities:

• Understand the CreatorIQ’s product, its value proposition and be able to communicate it effectively to customers
• Consistently qualify, generate, and execute on opportunities that provide profitable software revenue to CreatorIQ
• Close revenue deals with a wide range of customers by successfully managing the customer decision process
• Provide accurate pipeline forecasting on a consistent basis
• Build an effective pipeline and execute on each phase of the sales process
• Incorporate knowledge of our products, the customer, and the social media marketing space into the sales process and use that knowledge to uncover customer needs and create value based solutions
• Establish customer relationships that enable you to be viewed as a trusted advisor
• Work effectively as a team member by providing leadership and orchestrating the internal and external resources needed to effectively manage the sales process
• Be able to lead a team that conducts solution-selling, product demonstrations, and client briefings in order to educate clients on the technical aspects of installing the software and/or using SaaS solution
• Coordinate regional marketing, business development and sales activities with other team members
• Work alongside the support organization who serve customer service and account managers for the existing customer base

Requirements:

• At least 5+ years of proven success for sales experience in Social Media SaaS or Services
• Previous experience at an influencer network, media agency, or selling to ad agencies and brands is strongly preferred
• Strong executive presence with ability to interact with executives from customer companies and serve as a “consultative partner”, not a “vendor”
• Must have a B.S. or a B.A. college degree
• Role is open for our Los Angeles

SUPPORT REPRESENTATIVE – LA

As the first touch point of our clients on our front lines, you will be responsible for a wide-ranging set of of responsibilities to increase productivity, process and client experience. As part of a fast-growing startup, you will have many opportunities for upward mobility and to define processes within our team as we scale.

Responsibilities:

• Ensures timely processing of customer service requests and help resolve customer concerns
• Monitor daily ticket flow to ensure all issues are properly researched, updated, resolved or escalated within SLA compliance
• Replicate client problems to analyze and resolve user operating difficulties
• Implementation and process improvement for client tasks
• Improve client references by writing and maintaining help center documentation
• Participate in development of client training programs by identifying learning issues; recommending instructional language
• Improve system performance by identifying problem areas; recommending changes

Requirements:

• Passion in technology, apps and social media (influencers a plus!)
• Excellent customer service skills with the ability to maintain a professional demeanor
• Familiarity with windows and apple systems
• Help desk experience and a minimum of 1 year of successful Customer Support experience
• Knowledge of Zendesk & Jira, Experience in SaaS a plus
• Ability to be a self-starter and work independently

CUSTOMER SUCCESS LEAD – NYC

We are looking for an experienced Customer Success Lead who is passionate about the success of our customers and has a strong track record in SaaS companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Responsibilities:

• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
• Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
• Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
• Build strong relationships key stakeholders in order to collect strategic feedback on our roadmap and expand the scope of our existing agreement
• Work closely with technical, customer success and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients

Requirements:

• 5+ years of experience in customer success at a SaaS company with large-scale, complex customer engagements
• Highly organized with an acute attention to details
• Empathy and a unique ability to understand customer needs
• Experience working with influencer networks or social media teams at brands, agencies and media companies is a plus
• Bachelor’s Degree with a strong record of academic achievement

PRODUCT MARKETING MANAGER – LA

We are looking for a talented Product Marketing Manager who will be responsible for developing and executing product marketing initiatives to drive awareness of, preference for and adoption of our SaaS solution. You will also craft the messaging and positioning for the company’s products, while being the expert and champion of our buyers, their different personas and buying criteria. The ideal candidate is a team player, project manager, excellent communicator and organized self-starter who thrives in a dynamic, fast-paced environment.

Responsibilities:

• Create and effectively communicate CreatorIQ’s value proposition to customers and prospects.
• Develop and maintain clear product positioning and messaging that differentiates CreatorIQ’s products in the industry.
• Manage the product go-to-market process to ensure all feature and product launches are effectively supported.
• Collaborate with our Product team to develop deep insights from market research, industry trends and product features.
• Work with Sales, Customer Success and Support to represent the voice and needs of the customer.
• Build and refine materials to enable Sales team success including pitch decks and one-sheeters, plus partner with content team on marketing initiatives.

Requirements:

• 3-5 years product marketing experience.
• SaaS experience preferred.
• Strong organizational skills with the ability to effectively prioritize.
• Demonstrated success working cross-functionally with Product, Sales, Customer Success and multiple functions within marketing.
• Skilled at both planning and hands-on execution.
• A team player with a positive attitude and resilient in the face of challenges.
• Bachelor’s degree required.

WEB DEVELOPER – LA

We are in an immediate need of three killer Web Developers in the greater Los Angeles Area with a minimum of 3 years experience in the required skills below.

Responsibilities:

• Write elegant code
• Champion compliant modern web standards
• Delight in creating intuitive Ux
• Keep up with emerging development trends and who wants to build something he or she can be proud of
• Work closely with developers, executives, clients and end-users to help shape our product and our vision.

Requirements:

• Expert in client-side JavaScript -> JQuery
• Strong skills in HTML5 / CSS3
• Experience building and consuming RESTful APIs
• Understands design patterns and frameworks, i.e. Ember.js, Backbone.js, etc.
• BS in Computer Science or related
• Experience building full stack web applications
• Experience with video and social applications
• Creative design aptitude and experience
• Familiarity with SQL, Amazon Web Services and PHP
• Strong communication skills
• Pragmatic problem solver

PHP DEVELOPER – LA

We are hiring full time PHP developer with Social Networking API experience – YouTube, Instagram, Facebook, Twitter, Vine, etc. Excellent PHP skills, hands-on experience with PHP frameworks, good coding habits, excellent problem solving skills.
You will be working closely with developers, executives, clients and end-users helping shape our product and our vision.

We’re looking for local developers in the greater Los Angeles and Orange County with a minimum of 3 years experience in the required skills below.

Requirements:

• 3+ years hands-on PHP development
• Laravel a big plus
• Familiarity with MySQL or MS SQL a must.
• AWS is a big plus.
• Experience building and consuming RESTful APIs
• Understands design patterns and frameworks, i.e. Ember.js, Backbone.js, etc.
• BS in Computer Science or related

Preferred:

• Database, reporting and analytics experience
• Experience with video and social applications
• AWS SQS and similar technologies

Intangibles:

• Strong communication skills
• Pragmatic problem solver
• Can work with executives, clients and users