Privacy Policy
CreatorIQ and its affiliated companies are committed to respecting your privacy in compliance with all applicable laws and regulations. This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://creatoriq.com (and/or any other sites operated by our group of companies, referred to as the “Sites”) or where we otherwise process your data.
PART 1: WEBSITE VISITORS
When you visit the Sites, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to remove or disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Sites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Sites.
If you contact us through any of the Sites e.g. to request a demo or information, we may collect business contact information, such as your name, email, company name, company size and details of your request.
HOW DO WE USE YOUR PERSONAL INFORMATION?
To communicate with you; to respond to your questions or inquiries and, in line with the preferences you have shared with us, provide you with information or advertising relating to our platforms or services.
We use the Device Information that we collect to help us improve and optimize our Sites (for example, by generating analytics about how our users browse and interact with the Sites, and to assess the success of our marketing and advertising campaigns).
Cookies also enable us to recognize you as a returning visitor and optimize your browsing experience, e.g. by remembering your settings or information entered into forms, or returning you to pages you previously visited.
If you decline or delete non-essential cookies, our Sites will still function, however your browsing experience may be less optimized.
We use anonymized heat-mapping software like Hotjar in order to better understand our users’ needs and to optimize this service and experience. These technology services help us better understand our users’ experiences (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.), and enable us to build and maintain our service with user feedback. They store this information in pseudonymized user profiles.
All data collected on our public-facing Sites will never be used to identify individual users or to match it with further data on an individual user (this does not apply to logged-in users within our non-public portals).
As a Creator or an authorized user, if you are invited by one of CreatorIQ’s customers to use the “Creator Connect” portal, then we use a temporary cookie to authenticate your login using your email address. This cookie is strictly necessary for using the portal – without this cookie or if you have all cookies blocked by your browser, you will not be able to log in. This cookie expires when you close your session and will be reset when you log in again. This cookie is used exclusively to enable the login process and never to track or analyze your behavior. Please note that our customers are the “data controllers” and responsible for data use on their Creator Connect portal, and might use additional cookies and have data processing policies that differ from ours. Please check the applicable privacy notices when you enter the portal.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties to help us process it and communicate with you, as further described below. For example, we use Google Analytics to help us understand how our users use the Sites — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Please also see the information on provision of Personal Information to other third parties in Part 3 of this Privacy Policy.
CROSS-CONTEXT BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you on the Sites or other websites or apps. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising via the Do Not Sell or Share My Personal Information link on this Site, or at the following links:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Sites’ data collection and use practices when we see a Do Not Track signal from your browser.
PART 2: DATA PROCESSING IN RELATION TO OUR PLATFORMS AND BUSINESS
Our platforms and services allow brands and agencies to discover, connect with and manage and grow their relationships with Creators. Creators may include creators and influencers on social media, public figures, brand ambassadors or other influencers such as journalists. This involves the adding of information to our platforms by us or by our customers which may be classed as personal data or personal information under applicable laws (referred to as “Personal Information”).
Additional information regarding our processing of Personal Information of California consumers is set out in the Annex to this Privacy Policy.
The principal purposes of our data processing are as follows:
|
Category of data subject |
Categories of data |
Purpose |
Source |
Legal basis for data processing |
|
Visitors to our Sites |
Internet activity including web pages visited or surfed to or from; data submitted on contact forms; cookie data; Device Information |
Managing and improving our Sites, login authentication, improving the browsing experience for returning users, and responding to your inquiries or requests |
Directly from you |
This processing is done with your consent, as you have provided us with your contact data for this purpose, including in respect of cookies and similar technologies |
|
Our customers’ business, IT and billing contacts and registered users |
Identifiers such as name, title, business email, business phone numbers, business address, login details |
Managing provision of our services, permitting and controlling access to our platforms, providing customer service |
From our customers or directly from you |
This processing is necessary for the fulfilment of our contracts with our customers or for our legitimate interests in providing services to them. All this data is business data and its processing should have no negative impact on your privacy |
|
Potential customers, suppliers and service providers |
Identifiers such as name, title, business email, business phone numbers, business address, business interests, employment information and education or qualifications information |
Growing and managing our business |
Directly from you; or from other public sources (e.g. trade shows, professional websites) |
This processing is based on our legitimate interests in developing and obtaining goods and services for our business. All this data is business data and its processing should have no negative impact on your privacy |
|
Creators |
Identifiers and internet activity including names and handles, bio, profile picture and interests, public posting activity, public conversations, engagement, followers and follower counts, brand affiliations* |
Providing our services which include creating for our customers a profile of you and your activity as a Creator, and permitting customers to view, evaluate and create reports on Creators and set up and manage campaigns on our platforms |
Social network platforms. Third party data providers. Also from customers** |
This processing is based on our legitimate interests in providing and managing our platform and services. This is information that has been made available publicly by the Creators, and its processing should have no negative impact on your privacy; we apply industry-standard security measures and also provide an easy means of opting out of inclusion in our platform as indicated below. |
|
Creators |
Authenticated Data from social Network platforms: all available post and video activity and engagement data*** |
More accurate statistical data and attribution of post/video/engagement activity to Creators; Improvement of our services (in aggregated and anonymous form only) |
Social network platforms. Also from customers* |
This processing is based on your consent, which is collected when you voluntarily link one or more of your Social Network accounts to any of our platforms, which may be in respect of a particular customer using our platforms |
|
Creators |
Name, address, tax status, and bank account and payment information |
Making payments to you on behalf of our customers with whom you have worked on campaigns |
Customers |
This processing is based on our customers’ agreements with you and on our and our customers’ legitimate interests in enabling you to be paid for your services. For this we use payment information that has been made available by you to our customer. Its processing has no negative impact on your privacy; and we apply industry-standard security measures. |
|
Creators |
Email addresses |
Communicating with you regarding business opportunities with our customers / advertisers |
Creators’ public profiles, blogs or websites |
This processing is based on our and our customers’ legitimate interests in communicating with you for business purposes, including introducing opportunities for influencer marketing arrangements or campaigns with them. For this we use contact information that has been made available publicly by you, and its processing should have no negative impact on your privacy; we apply industry-standard security measures and you can opt out of receiving such communications at any time. |
* We receive public data from social network platforms via API connections, which we then store and process in our platform as set out in this Policy. This allows any of our customers that use the “discovery” features of our service to review and locate Creators that could be of interest for their future campaigns. Customers may also review past posting activity, engagement, and past or current campaigns. Updated posts and metrics are obtained from the social network platforms each time a customer searches for posts in our system. Some of our services and platforms may also use data obtained from third party data providers (who may provide additional information or inferences such as the likely demographics of a Creator’s followers, or engagement observed directly online) and also other publicly available sources such as social media platforms, websites and blogs.
** Please note that our customers may also enter certain Personal Information into our systems, e.g. in relation to particular Creators they work with, or because Creators have directly agreed to give them greater access to Authenticated Data (please see the next section). For this data, we act as a data processor or service provider on behalf of our customers, and not as a data controller or a “business”. Their processing of your Personal Information will be subject to their own privacy notices and policies. We will normally need to pass any questions in relation to this data on to the relevant customer for action or response.
*** Authentication of Data from social network platforms:
Via the Link Accounts Page of your profile page, you may choose to opt-in and allow us to connect to one or more of your social network accounts so that we may access additional data from the applicable social network platforms (e.g. the audience of the channel and additional metrics such as video annotation clicks, dark posts and geo-fenced posts, referred to as “Authenticated Data”). You may also be invited directly by a particular brand or customer to give them access to Authenticated Data, in which case: (i) that permission relates only to their use of the data; and (ii) that data will only be visible in that customer’s section of our platform and we will not share that data with any other customer.
You may revoke our ability to collect your Authenticated Data at any time through the opt-out feature in the Link Accounts Page or by contacting us using the contacts below. You may also revoke access to your Authenticated Data via the Social Networks’ own settings panels, e.g. for YouTube via the Google security settings page at https://security.google.com/settings/security/permissions. If you opt into authenticating any of your social network accounts with us, we will:
- Never post on your behalf to any of your authenticated social network accounts (e.g. your Facebook Page or YouTube Channel).
- Never manage any of your Social Network Account ad campaigns (e.g. Facebook ad campaigns or YouTube ad campaigns) and will never alter any of your Social Network ad settings.
In relation to YouTube accounts, please visit YouTube’s Terms of Service: https://www.youtube.com/t/terms and Google’s Privacy Notice: http://www.google.com/policies/privacy. Please note that this may differ from the information you are given by the relevant Social Network at the time of authenticating. However, we will always process data in accordance with this Policy.
PART 3: GENERAL PROVISIONS
THIRD PARTIES AND SERVICE PROVIDERS
We may permit the following categories of recipients to access and process Personal Information for the following purposes:
Our platforms and the Personal Information processed within them are hosted on our behalf by Amazon Web Services on servers located in the USA.
We also provide data to other companies in our corporate group, technical service providers (for purposes such as customer support, analytics, email delivery, or database management), professional advisers (such as payment processors and security, insurance, legal, and accounting service providers) inside and outside the European Union (with Iceland, Liechtenstein and Norway, the “EEA”), Switzerland and the UK, that require access to data in order to assist us in providing our services. In particular, we work with reputable external data processors in order to provide our platforms and services, including for the purposes of storage, analysis, development, testing etc., and who are not permitted to use any data processed on our behalf for any other purpose.
In each case we have in place written data processing contracts and where required additional safeguards that enable transfers from the EEA, Switzerland or the UK to happen in a way that ensures that data is handled in accordance with similar standards to those applicable in those territories. These include: a decision from the relevant authorities indicating that the place of receipt has adequate data protection laws; and standard contract clauses approved by the relevant authorities for other international transfers. A copy of these safeguards may be made available if we receive a valid request.
The data contained in our platforms is made available to our customers, who may also process it in accordance with their own privacy policies and practices.
Where data (which may include Personal Information) is provided to us by one of our customers we enable such customer’s authorized users to access, update and process the data provided by that customer.
In connection with a business transaction (or potential business transaction) such as an investment, pestiture, acquisition, merger, consolidation, reorganization or sale of assets, or in the event of bankruptcy or dissolution, we may transfer or otherwise transfer some or all of our business or assets, which may include Personal Information, with the relevant investor or acquirer, their advisers, and where applicable any relevant regulatory authorities.
Finally, if any authority, police force or regulator validly requested data from us, then we would normally comply with such request without having to notify you.
DATA RETENTION PERIODS
We retain the data only as long as necessary for the purposes described in this Policy. When we no longer need to use the data for such purposes (or for us to comply with our legal or regulatory obligations), then we will either remove it from our systems or delete all personally identifying elements so that the data cannot be traced back to you or any other identifiable person.
YOUR RIGHTS
If we process any of your Personal Information received from a social network platform and you wish to know what data we are processing, or to ask us to delete or update it or to stop processing it for any purpose, please contact us using the details below, and provide your username or handle and the name of the relevant social network platform. We will review and respond to your request as soon as possible.
You may also have additional rights in relation to your Personal Information under applicable laws, which may include the rights:
- To ask for access to it;
- To ask for errors in it to be corrected;
- To ask for it to be erased or deleted;
- If not erased, then to ask us to restrict its processing;
- To object to its processing for specific purposes;
- To ask for a copy to take to another service provider.
- To know what Personal Information we have collected about you, whether it is sold or shared, and to access a copy of it;
- To opt out of sales or sharing of that Personal Information (please see the next Section);
- To limit the use or disclosure of your sensitive Personal Information;
- Not to be discriminated against for exercising any of your rights under applicable privacy legislation (for example we would not deny you service, charge you a different price, or provide you a different quality of service for doing so).
Where we process any data based on consent that you have given in the past, then you are always allowed to withdraw your consent at any time (though the processing that took place before withdrawal will still be legal).
Please note that in some circumstances we may not be able to fully comply with a request, e.g. where are required to retain data in order to comply with legal, accounting, tax, or record-keeping obligations.
If you are a Creator who would like to opt-out of inclusion in our platforms or in general to sale or sharing of your Personal Information, please use the form on the following page: https://www.creatoriq.com/creator-opt-out.
You may also revoke access to your Authenticated Data via the Social Networks’ own settings panels, e.g. for YouTube via the Google security settings page: https://security.google.com/settings/security/permissions (although data accessed during the time that you consented may still be processed in accordance with this Privacy Policy).
Where you make a request, please understand that we may need to take reasonable steps to verify your identity or authority to make the request, and confirm the Personal Information relates to you. Normally we would ask for a copy of an identify document that corresponds with Personal Information that we hold about you (e.g. your name, address, or social security number), and/or if you made the request through an authorized agent, evidence of their authority to act on your behalf, which we would use and retain only for this purpose and for as long as necessary in order to be sure that your request has been satisfactorily addressed.
Where we hold data as a data processor or service provider on behalf of a customer then we may pass your request on to that customer for their consideration and action.
We are always available through the contacts at the end of this Policy to help resolve any issues or doubts you may have in relation to processing of your Personal Information. If you believe that your rights have not been respected at any time then you also have a right to complain to the Data Protection Supervisory Authority in your country to ask them for a resolution.
MINORS
The Sites and our platforms and services are not intended for children and we do not intend to process children’s data. If we learn that we have collected a child’s Personal Information without the consent of the child’s parent or guardian, we will delete it. Please always contact us with any concerns.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our business or technology or for other operational, legal or regulatory reasons. We recommend checking back to this page for the most current information.
CONTACT US
The Data Controller of the Personal Information we hold is: Social Edge, Inc. dba CreatorIQ. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@creatoriq.com or by mail using the details provided below:
CreatorIQ
8605 Santa Monica Blvd, PMB 82232, West Hollywood, CA 90069-4109, USA
Our representatives in Europe are:
UK: CreatorIQ International Limited
Suite 2 First Floor, 10 Temple Back, Bristol BS1 6FL, United Kingdom
legal@creatoriq.com
EU/EEA: EU Business Partners
10 Ashe Street, Clonakilty, County Cork, P85 E403, Ireland.
info@eubusinesspartners.com
Thank you!
Last updated: July, 2024
APPENDIX : ADDITIONAL INFORMATION FOR CALIFORNIA CONSUMERS
- Personal Information Collected in the past 12 months
|
Category |
Examples |
Source |
Business or Commercial Purpose |
Categories of third parties disclosed to |
|
(A) Identifiers (website visitors) |
Unique personal identifier, online identifier, Internet Protocol address |
Directly from you |
Managing and improving our Sites, login authentication, improving the browsing experience for returning users, and responding to your inquiries or requests |
- Our cloud storage service providers - Our technical service providers (for purposes such as customer support, analytics, email communications, database management)
|
|
(A) Identifiers (Creators) |
Real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, account name, picture, biography |
Publicly available sources* Social network providers* Creators’ public profiles, blogs or websites*
|
Providing our services which include creating for our customers a profile of you and your activity as a Creator, and permitting customers to view, evaluate and create reports on Creators and set up and manage campaigns on our platforms |
- Our customers - Our cloud storage service providers - Our technical service providers (for purposes such as customer support, analytics, email delivery, database management, or payment processors) - Our professional advisers (such as security, insurance, legal, and accounting service providers) |
|
(B) Individual Records |
Name, social security number, address, telephone number, other financial information |
Our customers |
Making payments to you on behalf of our customers with whom you have worked on campaigns |
As above |
|
(D) Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies (e.g. posting activity and interests, brand affiliations, campaign and payment data) |
Social network providers Our customers |
Providing our services which include creating for our customers a profile of you and your activity as a Creator, and permitting customers to view, evaluate and create reports on Creators and set up and manage campaigns on our platforms |
As above |
|
(F) Internet or other electronic network activity information |
Information regarding your interaction with internet website applications (posting activity, audience engagement, public conversations, followers and follower counts, authenticated data) |
Social network providers Third party data providers Our customers |
Providing our services which include creating for our customers a profile of you and your activity as a Creator, and permitting customers to view, evaluate and create reports on Creators and set up and manage campaigns on our platforms |
As above |
|
(I) Professional or employment-related information (existing customers) |
Name, title, business email, business phone numbers, business address, business interests, employment information and education or qualifications information |
From our customers or directly from you |
Managing provision of our services, permitting and controlling access to our platforms, providing customer service |
As above |
|
(I) Professional or employment-related information (potential customers) |
Name, title, business email, business phone numbers, business address, business interests, employment information and education or qualifications information |
Potential customers: Directly from you; or from other public sources (e.g. trade shows, professional websites) |
Growing and managing our business |
As above |
|
(K) Inferences |
Inferences drawn from any of the information above to create a profile |
As above |
Providing our services which include creating for our customers a profile of you and your activity as a Creator, and permitting customers to view, evaluate and create reports on Creators and set up and manage campaigns on our platforms |
As above |
|
(L) Sensitive Personal Information |
Social security number |
Our customers |
Making payments to you on behalf of our customers with whom you have worked on campaigns |
As above |
|
*“Personal Information” does not include publicly available information, including information that we have a reasonable basis to believe is lawfully made available to the general public by you; from widely distributed media; or by a person to whom you have disclosed it and not restricted the information to a specific audience.
2. Personal Information Sold or Shared in the past 12 months We have sold the following categories of Personal information in the past 12 months: (A) Identifiers; (F) Internet or other electronic network activity information; and (K) Inferences (information regarding Creators that we provide to our customers)
We have shared the following categories of Personal Information in the past 12 months: (F) Internet or other electronic network activity information (information regarding website visitors and potential customers that we use for business development purposes)
3. Personal Information disclosed for a business purpose in the past 12 months We have disclosed the following categories of Personal Information for a business purpose in the past 12 months: (A) Identifiers, (B) Individual Records, (D) Commercial information, (F) Internet or other electronic network activity information, (I) Professional or employment-related information, (K) Inferences, (L) Sensitive Personal Information. These business purposes comprise:
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