In order to provide our full range of services, we may collect the following types of information:
I. Information You Provide
When you sign up for SocialEdge or other SocialEdge service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). We may combine the information you submit under your account with information from other SocialEdge services or third parties in order to provide you with a better experience and to improve the quality of our services.
III. Log Information
When you access SocialEdge services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
IV. User Communications
When you send messages, chats, or other communications to SocialEdge, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
V. Affiliated Sites
VI. Other Sites
Providing our services to users, including the display of customized content and advertising;
Auditing, research and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network; and developing new services.
SocialEdge processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.
When you register at SocialEdge, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some SocialEdge features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case SocialEdge may not be able to provide those services to you.
SHARING OF INFORMATION
SocialEdge only shares personal information with other companies or individuals outside of SocialEdge in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of SocialEdge, its users or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who clicked on a particular term. Such information does not identify you individually.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
We restrict access to personal information to SocialEdge employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
ACCESSING AND UPDATING PERSONAL INFORMATION
When you use SocialEdge services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.
When we receive formal written complaints, it is SocialEdge’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between SocialEdge and an individual.
AUTHENTICATION OF DATA FROM SOCIAL NETWORK PLATFORMS
Via the Links Accounts Page of your Account, you may choose to opt-in and allow CreatoriQ to connect to one (1) or more of your Social Network Accounts (e.g. your Facebook Page or YouTube Channel) so that CreatoriQ may access data from the applicable Social Network platforms on your behalf (such as dark posts and geo-fenced posts) (such data collectively, the “Authenticated Data”). CreatoriQ may use Authenticated Data to improve the Services for you (e.g. by using such data to deliver a more accurate statistical data and rankings regarding your Facebook Page) and to improve the Services overall. Authenticated Data used to improve CreatoriQ’ Services will be aggregated and anonymized and used for purposes such as producing market estimations. If you have opted into an agreement with a CreatorIQ client, CreatoriQ may grant access to some of your Authenticated Data, such as dark posts and geo-fenced posts, for the purpose of ensuring that all of your video activity is correctly attributed to you within CreatoriQ’ Services). You may revoke CreatoriQ’ ability to collect your Authenticated Data at any time through the opt-out feature in the Links Accounts Page of your Account (see Your Choices below). If you opt into authenticating any of your Social Network Accounts with CreatoriQ, CreatoriQ will:
- Never post on your behalf to any of your authenticated Social Network Accounts (e.g. your Facebook Page or YouTube Channel).
- Never manage any of your Social Network Account ad campaigns (e.g. Facebook ad campaigns or YouTube ad campaigns) and will never alter any of your Social Network ad settings.