Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://creatoriq.com (the “Site”) or where CreatorIQ otherwise processes your data.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

To communicate with you; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how our users browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use anonymized heat-mapping software like Hotjar in order to better understand our users’ needs and to optimize this service and experience. These technology services help us better understand our users’ experiences (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.), and enable us to build and maintain our service with user feedback. They store this information in pseudonymized user profiles.

All data collected on our public-facing Site will never be used this information to identify individual users or to match it with further data on an individual user. This policy differs from our login-only application.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our users use the Site — you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at the following links:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

PLATFORM DATA PROCESSING

1. The Data Controller of the personal data we process is: SocialEdge, Inc. dba CreatorIQ. You may contact us using the details at the end of this Policy, and our representative in the EU is:

CreatorIQ Limited
Floor 11, Whitefriars
Lewins Mead
Bristol BS1 2NT
United Kingdom
hello@creatoriq.com

2. The purposes of our data processing are as follows:

Category of data subject Categories of data Purpose Source Legal basis for data processing
Visitors to our webpages Web pages visited or surfed to or from; data submitted on contact forms; cookie data Managing and improving our websites and responding to your inquiries or requests Directly from you This processing is done with your consent, as you have provided us with your contact data for this purpose, including in respect of cookies and similar technologies (as referred to in this Privacy Policy)
Our clients’ business and IT contacts and registered users Name, title, business email, business phone numbers, business address, login details Managing provision of our services, permitting and controlling access to our platform, providing customer service From our clients or directly from the individuals This processing is necessary for the fulfillment of our contracts with our clients
Potential clients, suppliers and service providers Name, title, business email, business phone numbers, business address, business interests, professional experience and qualifications Growing and managing our business Directly from you; or from other public sources (e.g. trade shows, professional websites) This processing is based on our legitimate interests in developing and obtaining goods and services for our business. All this data is business data and its processing should have no negative impact on your privacy
Influencers and creators listed on our platform, and their followers Names and handles, bio and interests, public posting activity, public conversations, engagement, followers and follower counts Providing our services and permitting clients to set up and manage campaigns on our platform

Social media platforms

Also from clients*

This processing is based on our legitimate interests in providing and managing our platform and services. This is information that has been made available publicly by the users, and its processing should have no negative impact on your privacy; we apply industry-standard security measures and also provide an easy means of opting out of inclusion in our platform as indicated in section 5 below.

* Please note that our clients may also enter certain personal data into our systems (e.g. in relation to particular influencers they work with, or because influencers have directly agreed to give them greater access). We are a data processor and not a controller of this data. We will normally need to pass any questions in relation to this data on to the relevant client for action or response.

3. The recipients of the data are as follows:

We provide data to other companies in our corporate group and technical service providers inside and outside the EU (with Iceland, Liechtenstein and Norway, the “EEA”) that require access to data in order to assist us in providing our services. In particular, we work with reputable external data processors, to which we provide certain data which may include personal data, in order to provide our platform and services, including for the purposes of storage, analysis, development, testing etc.

In each case we have in place safeguards that enable transfers from the EEA to happen in a way that ensures that data is handled in accordance with similar standards to those applicable in the EEA. These include: a decision from the European Commission indicating that the place of receipt has adequate data protection laws; the EU-US Privacy Shield for transfers to business partners in the US; and European Commission approved standard contract clauses for other transfers outside the EEA. A copy of these documents can be provided upon request.

We present posts and data received from the social networking platforms to our clients via our platform.

Where data (which may include personal data) is entered by our clients we enable clients’ authorised users to access, update and process the data provided by that client.

Finally, if any authority, police force or regulator validly requested data from us, then we would normally comply with such request without having to notify you or other users.

4. We retain the data only as long as necessary for the purposes described in this Policy. When we no longer need to use the data for such purposes (or for us to comply with our legal or regulatory obligations), then we will either remove it from our systems or delete all personally identifying elements so that the data cannot be traced back to you or any other identifiable person.

5. EU data subjects have the following legal rights in relation to their data:

• To ask for access to it;
• To ask for errors in it to be corrected;
• To ask for it to be erased (the “right to be forgotten”);
• If not erased, then to ask us to restrict its processing;
• To object to its processing for specific purposes;
• To ask for a copy to take to another service provider.

Where we process any data based on consent that you have given in the past, then you are always allowed to withdraw your consent at any time (though the processing that took place before withdrawal will still be legal).

If you are a social media user, influencer or creator who would like to opt-out of inclusion in our platform, please use the form on the following page: https://creatoriq.com/creator-opt-out/
We are always available through the contacts at the end of this Policy to help resolve any issues or doubts you may have in relation to processing of your data. If you believe that your rights have not been respected at any time then you also have a right to complain to the Data Protection Supervisory Authority in your country (e.g. in the UK, the Information Commissioner’s Office) to ask them for a resolution.

MINORS

The Site and our platform and services are not intended for children.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@creatoriq.com or by mail using the details provided below:

CreatorIQ
200 Corporate Pointe Suite 410, Culver City, CA, 90230, United States

Thank you!