Security

The confidentiality, integrity, and availability of our client’s data is one of the top priorities of the company. We combine enterprise-grade security features with comprehensive audits of our applications, systems, and networks to ensure customer data is protected.

Certification

CreatorIQ has a certification for compliance with ISO/IEC 27001:2013.

CreatorIQ is compliant with this internationally-recognized standard and code of practice is evidence of our commitment to information security at every level of our organization, and that our security program is in accordance with industry leading best practices.

Data Center Security

CreatorIQ uses world-leading security solutions to secure our service so your data can be kept safe. Our systems are hosted on multiple Availability Zones at Amazon Web Services. This allows us to provide a reliable service and keeps your data available whenever you need it. These data centers employ leading physical and environmental security measures, resulting in highly resilient infrastructure. For more information about their security practices, see below: AWS security page

Business Continuity and Disaster Recovery

CreatorIQ is committed to providing continuous and uninterrupted service to all its customers. CreatorIQ organization has the capability to operate its critical business functions during emergency events. We have established a disaster recovery and business continuity plans. We consistently backup customers data every day. All backups are encrypted and retained for 35 days.

Our Disaster Recovery Plan is tested at least twice a year to assess its effectiveness and to keep the teams aligned with their responsibilities in case of a service interruption.

Infrastructure and Network Security

Another layer of security is the infrastructure. As stated, CreatorIQ platform is hosted across multiple AWS Availability Zones. Furthermore, our infrastructure is protected using multiple layers of defense mechanisms, including:

  • Firewalls for enforcing IP whitelisting and access through permitted ports only to network resources
  • A web application firewall (WAF) for content-based dynamic attack blocking
  • Malware protection
  • Comprehensive logging of network traffic, both internal and edge
  • Сomplex approach to vulnerability management
  • Logging and monitoring all changes.

Data Encryption

CreatorIQ encrypts all data both in transit and at rest:

  • Traffic is encrypted using TLS 1.3 with a modern cipher suite, supporting TLS 1.2 at minimum
  • User data is encrypted at rest across our infrastructure using AES-256 or better (AWS KMS and other)
  • Credentials are hashed and salted using a modern hash functions

Physical Security

CreatorIQ is a cloud-based company, with no part of our infrastructure retained on-premise. Our physical security in the offices include personal identification-based access control, CCTV and alarm systems.

CreatorIQ data centers are hosted on Amazon Web Services, where leading physical security measures are employed.

Application Security

CreatorIQ implements a security oriented design in multiple layers, one of which is the application layer. CreatorIQ application is developed according to the OWASP Top 10 framework and all code is peer reviewed prior to deployment to production.
Our controlled CI/CD process includes static code analysis, vulnerability assessment, end-to-end testing, unit testing which addresses authorization aspects and more. CreatorIQ developers go through periodic security training to keep them up-to-date with secure development best practices.

External Penetration Tests

CreatorIQ conducts penetration tests on a quarterly basis both in the application and in the infrastructure level using trusted third-party companies.

Access Control

We know that clients data is private and confidential. We regularly conduct user access reviews to ensure appropriate permissions are in place, in accordance with the least privilege principle. Employees have their access rights promptly modified upon change in employment.

Security Awareness and Training

CreatorIQ understands that its security is dependent on its employees. Therefore, all our employees undergo thorough information security awareness training during onboarding. Further security training is provided on an annual basis. Additionally, all employees must sign our NDA and End-User Agreement.

Transparency is key

Transparency is the guiding force behind our security and privacy principles. We share all of our policies with our customers so that you always know how we’re keeping your information secure.

Contact ’security@creatoriq.com’ with any security questions

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